Hp envy x360 touchpad not working windows 11. (Code 10)" in the device manager.

Hp envy x360 touchpad not working windows 11 This time it disappeared from device manager completely, there is no option for mice/touchpad. Ran the troubleshooter. Sometimes the touch scree Apr 11, 2019 · Welcome to the HP Support Community! Do you see any touchpad entry under the Human Interface devices? Meanwhile, I recommend you install the driver using the Windows updates and check if it helps. Turn on the computer and immediately press Esc repeatedly, about once every second. Open run box by pressing Windows Key + R and type devmgmt. I see that you are facing touchpad related issues with your system. Oct 21, 2024 · HP Support Assistant: Use the HP Support Assistant to check for any BIOS or driver updates specific to your HP Envy x360 that could be required after the Windows update. In Device Manager I have two listings for i2C HID devices, the first is OK, the second is flagged. Step 1: Go to Start Menu > Settings > Devices > Mouse. 2. Sometimes the touch scree Apr 12, 2021 · Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates . When it happen, mouse pointer do not follow touch pad directions, instead it just start moving chaotically, openning different windows and touchscreen start going crazy as well (like someone is touching the screen). The above method is for the HP laptop using Windows 10. Enter your HP computer product name and model number. Dec 26, 2021 · I have this HP Pavilion x360 with i3 10th Gen, which is just a year old. Oct 11, 2024 · In your description, your HP Pavillion x360 touchpad and keyboard are not working. I do not want to reset my laptop. Jun 14, 2024 · System Restore: If the issue started recently, consider using System Restore to revert your system to a point where the touchpad was working correctly. I habe updated Bios, Driver of keyboard deinstalled and automatically installed. I have enable and unable and nothing. Everything is working fine on the laptop except for the touchpad. boxes were appeared on the screen but when I touch it, nothing happens. I cannot see any touchpad in my settings. I feel like its the windows 11 since I've had nonstop issues with that, but there are no current updates available. Synaptics Touchpad in Device Manager. NET Framework update and even looked at the Event Viewer, thank you for your efforts in trying to resolve this issue, your efforts deserve to be recognized. I have carefully read the information and problem description you provided. The laptop is a convertible HP Envy x360 2020 with an Intel i5 (15-ed0002nc) ; OS build 22621. On some touchpads, you can turn the Touchpad on or off by double tapping in the upper-left corner of the Touchpad. Take care and have a good day. When it stops working, in the Device Manager the 'I2C HID Device' usually has a yellow exclamation point and the Device Status says "This device cannot start. Options. Hp support site have no drivers compatible with this version 19043. For example, if I am trying to cli Feb 21, 2023 · Got the new bits installed and when we booted it up, we had no keyboard or touchpad. Flagged i2C lists: Events- Device configured (hid12c. Sep 27, 2022 · Hi, After updating from Windows 11 21H2 to 22h2, my intergrated laptop keyboard has stopped working completly. Touchscreen, keyboard, and touchpad are unresponsive So for the last few weeks my laptop has been doing this thing where the keyboard when I open my laptop. Mark Topic as New; After updating from Windows 11 21H2 to 22H2, my intergrated laptop keyboard has stopped working completly. 2506; The main issue is that the device manager shows an I2C HID device issue, (This happens on Windows 11 23H2 but for 22H2 does not appears) Oct 4, 2023 · HP Envy x360 is a premier laptop with 2-in-1 functionality and has been loved by users worldwide. But d Mar 11, 2025 · HelloI purchased an HP Pavilion x360 convertible 14-dh1026TX laptop in 2020, initially working on Windows 10. By using this site, Jan 18, 2019 · I understand that you have an HP Envy X360 laptop and the touchpad stopped working. If I plug in a mouse, I can use that, however, the touchpad next to my keyboard will not work. Aug 31, 2021 · The touchpad on my laptop often stops working after my computer is turned on after sleeping or if my computer is on but I don't use the touchpad for a while. " inside I2C hid driver which has a yellow caution symbol below. I don’t want to have to redownload every thing. Update your Notebook computer to the latest BIOS from HP. Refer to this document: HP Pavilion x360 - 14-ba004ne User manaul HP Notebook PCs - Troubleshoot the touchpad How to fix the touchpad on HP Notebooks running Windows . 35. The touchpad is not listed under the device manager or anywhere else in my settings. I noticed that you tried the automatic search for updated drivers and tried uninstalling the latest . In the Windows search box, type Check for updates, and then click Check for updates in the results list. (Code 10). Aug 29, 2020 · On my brand new Envy there is no FN-Key for enabling or disabling the Touchscreen. After shutting down 2 times by power button I can enter my Microsoft PIN but then nothing else. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start Menu. Here is how it is done. Check if the touchpad works. 5371). Visit an authorized service center for inspection. The HP PC Hardware Diagnostics (UEFI) main menu is displayed. Restarting the computer is the only way to fix it. Keyboard n touch pad not working, Touchscreen works, Keyboard works in recovery mode, - 9143997 I am having an issue with my keyboard and trackpad on my envy x360 15-dr1070wm. I'm pretty sure it's a software issue (specifically an issue from within windows) as it works just fine und Sep 25, 2020 · Hi, have a HP Envyx360 and have been having an issue with the keyboard and touchpad working. Device failed to reinstall on reboot. Hp Envy x360 touchpad not working. Again, HP Envy 360x 13-AP0013dx - Windows 11 Jan 20, 2025 · My Envy 15t keyboard and Touch-pad both work in UEFI & pass component tests. Aug 11, 2024 · Hi, I am Dave, I will help you with this. I would like to know the following information to assist you better: The exact product model no. “Both works if I go into the BIOS, but despite diagnostic tests, it still does not work. When I looked, at the device manager I found "I2C HID devic I just got a new Envy x360 (Ryzen 5825U, 15-ey0xxx) and it keeps having an issue where the keyboard and trackpad will not work after I open it from sleep. While I am using the laptop the keyboard or touchpad (but never both at the same time) will randomly stop working and I will need to restart the laptop in order to get them to work again. Dec 5, 2024 · Thank you very much for your feedback. The touchpad on my laptop (HP Envy*) isn't working. Double-tap to turn the Touchpad on, repeat to turn the Touchpad off. I understand you're experiencing an issue with the touchpad on your Laptop. Jan 27, 2022 · HP Laptop touchpad not working in Windows 11 properly? Here's the solution. Sep 9, 2023 · HP Envy x360 touchpad not working, Aug 29, 2019 · This is not something that an update or a reset can solve. Dec 4, 2024 · TLDR: Touchpad not working, I2C HID device driver responsible for the touchpad has failed and keeps failing for months after driver and windows updates, older drivers do not solve the issue, BIOS tests reveal nothing, BIOS update did nothing, do not know if it is the hardware. Nov 24, 2023 · Hi, I broke my laptop screen, so removed it and disconnected the internal cable connection to the screen. If we boot into the bios or our linux hardware testing suite, the keyboard & touchpad work just fine. I think hp will not update more of this touch Product: HP ENVY x360 Laptop - 15m-ed0013dx Operating System: Microsoft Windows 10 (64-bit) HP x360 15m-ed0013dx, keyboard & touchpad are not working, it works in DOS then restart windows it does not work. I have made alot of search and I can't fix it. Use these suggestions to fix this issue. Driver issues can indeed be frustrating, especially when they impact such a crucial component. Feb 11, 2019 · Need Windows 11 help? Check documents on compatibility, FAQs, upgrade information and available fixes. Update the Touchpad and Touchscreen from HP. Dec 26, 2021 · I had similar problem before, after windows update, touchpad would not work on my hp envy. Refer to this article to further troubleshoot touchpad issues. Uninstall the touchpad drivers from the device manager and install touchpad drivers using HP recovery manager and check if it helps. Ran it again. That said, let’s try a few things: Check Windows Update for any driver updates under Optional Updates. ️ ️ ️ 𝐌𝐎𝐑𝐄 𝐑𝐄𝐋𝐀𝐓𝐄𝐃 𝐖𝐈𝐍𝐃𝐎𝐖𝐒 𝟏𝟏 Jul 14, 2021 · -When going to the HP driver website (my laptop windows version is 64 bit Version 21H1 (OS Build 19043. Whenever, the laptop touchpad is working then this driver is also not showing any error/warning. Update Windows: Jan 8, 2024 · After downloading Windows 11, the touchscreen or pen driver is no longer available for my envy x360 I am a community volunteer and do not work for HP. Get support for your HP products, including troubleshooting, setup guides, and user manuals. 5. 7. 521 ; Win11Pro Power button, touchpad, fingerprint reader and any external keyboards work fine. I own an HP Envy x360 Convertible PC, model 15-AQ293MS, which is out of warranty. msc then hit enter. If you can't move your mouse cursor, it's hard to get much done on your computer. The most common is that the HP Envy x360 keyboard and mouse are not working. The only way I can use the computer is because it was a touchscreen. Dec 2, 2017 · I m having the same problem I have hp 14-n033tx utlltrabook. In the window that opens, make sure the box for Scrolling is checked. External keyboard & mouse work fine. How is this possible if my device comes with a touchpad? Hi! I am trying to fix the touchpad on my hp computer. Previous times I’ve managed to fix it by disabling the device and re-enabling it in the Device Manager, but this time nothing I try is working. I need help with my HP envy x360 laptop, it seems that everytime there is an update my touchpad and keyboard stop working. Installed all available updates, loaded the latest BIOS, but still no keyboard or trackpad in Windows. Last time I called HP and they made go back to a restore point however this time my computer had not been updated and it just stopped working yesterday. I have noticed that I2C HID Device is showing "This device cannot start. (Code 10)" in the device manager. This video covers performing resets, updating the drivers, and t Jan 27, 2025 · The touchpad has suddenly stopped working. Apr 11, 2017 · I understand that you have an HP Envy X360 laptop and the touchpad stopped working. Mark Topic as New; † The opinions expressed above are the personal opinions of the authors, not of HP. But now, my laptop's built-in keyboard and touchpad stopped working. With Windows 11 the Elan I2C touchpad frequently stops working, which causes the mouse pointer to completely disappear. Thank you for posting your query, I will be glad to assist you. 3. Apr 7, 2020 · the keyboard and touchpad are not working in windows 10 on this laptop and its driving me nuts, nothing seems to fix it. 2 If that was not the problem, the best option is to go to the support page for your laptop on the HP website, then from there, download and re-install the Dec 10, 2024 · Hi @Najeeb22,. I had tried to update the latest BIOS and then install the new synaptics touchpad driver but it Nov 18, 2023 · Product - HP-14s OS - Windows 11. HP Support Assistant: Use the HP Support Assistant application (if pre-installed) to check for and install any available updates or fixes. (Code 10) A request for the HID descriptor failed. Visit the HP Support Website: HP Support - Drivers & Software; Enter your model number: Input 15-da0447tx and select the correct product. We have an older x360 (not "Envy") and had problems with the touchpad drivers on Windows 10. Dec 8, 2023 · Hi @Sanur1945,. The current state is actually really annoying. Welcome to the HP Support Community. Dec 18, 2017 · It words for periods of time then completely stop working. You mentioned that your computer trackpad does not work and the cursor does not display. THE SOLUTION is not born yet. Originally, I had Windows 11, did a reset keeping my data, then did a clean reset from the cloud and finally rolled back to windows 10 with a USB on a formatted SSD. No worries, I'll do my best to help you. Locate the Touchpad Driver: Look for Synaptics or ELAN Touchpad Driver under the "Driver - Keyboard, Mouse, and Input Devices" section. Solved. Please tell me how to fix it. The touchpad used to stop working before too a couple of times but was always resolved on rebooting or updating the laptop. I can see here that your touchpad is not working. I know most likely the next step is to reboot my entire laptop but Im worried that wont even work. OS = Windows 11 22H2 (Build 22621. Jan 11, 2024 · Step 3: Restart the PC and check if the touchpad can work normally. The only way I can control it is through touch or my Bluetooth mouse. However the keyboard is working but i am not able to use the touchpad. As you have checked the Keyboard is working in BIOS so it is not a hardware issue. I restored my system after that the touch screen is not working. Welcome to HP Support Community. Make certain to go to Display setting and set the laptop mode to Landscape view. It's been about 2-3 years since Jun 23, 2022 · Where can I find the Windows 11 drivers for my HP Envy 13-ba0010xx? I am looking to install the driver for the HID compliant touch screen. FYI, I'm also a Windows Insider in the Beta Channel and this touchpad problem has struck me once, that was a few months ago. When the menu appears, press the F2 key. Sometimes, it is working but the reason is unknown to me. Check for Disabled Devices When your laptop touchpad stops working, it's easy to go into a panic. The touchpad driver is completely missing on my device manager. The thing is when I press Winver it says Windows 10 version 22h2 and that doesn't even exist in the drivers' hp help. Jul 19, 2020 · Hello. There is not problem with the Intel Video Card. ” You are - HP Envy x360 m6-aq105dx Jan 6, 2017 · If scrolling is not working on the touchpad, see if it is disabled in the touchpad settings. I have updated everything already. So I downloaded a driver of it, and like that error, they say it is not compatible at windows 11. This driver is the latest version of it which is released in 2019. checked the touch pad settings and still the same. Last time I was able to fix it by updating/reinstalling the driver. Don't worry as I have a few suggestions which should help you resolve this issue. This can help determine if the issue is with the internal hardware or if it's a broader system problem. Apr 12, 2017 · I understand that you have an HP Envy X360 laptop and the touchpad stopped working. Locate the Problematic Device: Find the I2C HID Device under Human Interface Devices or Other devices. My last HP didn't have that either but I could deactivate the Touchpad by double-tapping on the upper left corner (and had a nice LED-Indicator there of the current status) With the new envy that does NOT work. Before upgrading the touch screen worked perfect, but I didn't use it all that often. Feb 3, 2025 · The keyboard and touchpad work in BIOS/UEFI and during UEFI diagnostics, confirming the hardware is functional. Nov 30, 2024 · Check the function keys (F1 - F12) on your keyboard to see if one of them has a touchpad icon, if one does, try pressing that key or Fn + that key to see if that gets the touchpad working. Open the Control Panel (tap the Windows key and X key together and choose Control Panel). Jul 4, 2024 · Reasons for Touchpad not working – Outdated touchpad driver – Certain keys are causing the HP laptop to get stuck. 19043). If your HP Envy x360 touchpad stopped working and the driver is missing, try a few things. Feb 26, 2018 · Product: Envy x360 m6 convertible PC Using the TouchPad or ClickPad (Windows 10) not of HP. Try this solution. I was able to connect the external keyboard, mouse, and monitor. Jan 16, 2023 · As I understand, the touchpad is not working, No worries, as I'll be glad to help you. Jun 22, 2024 · To resolve the touchpad issue on your HP laptop after installing Windows 11, you can try the following steps. -Uninstalled all HID devices in effort to restart HID subsystem, all Country/Region: Hong Kong SAR loader Jan 29, 2025 · Just a heads-up: Windows 11 isn’t officially recommended by HP for your Pavilion x360 - 14-cd0009la, which might explain the driver issues. HP Diagnostic Jul 31, 2024 · I have an HP Pavilion x360 14-dy1097nr. Furthermore, I upgraded it to Windows 11 in 2021 or 2022. 8. On Windows, touchpad gestures provide a great deal of convenience. I'm using it normally and the touchpad and keyboard randomly stop working. It was working all day and then stopped after I got home. Shortly after the windows 11 upgrade I noticed my touch screen would not work at all, neither as a regular laptop or when folded and in tablet mode. Apr 20, 2024 · I'm sorry to hear about the trouble you're facing with your HP Envy x360 keyboard after upgrading to Windows 11. HP ENVY X360 Touchpad not working for my HP envy X360 cannot access my mouse pointer from trackpad - 9191637. Feb 25, 2024 · Reset Touchpad Settings: In the same touchpad settings area (either in Windows Settings or HP's software), look for an option to reset the touchpad to its default settings. I've had this laptop for a little over a year and had this exact problem around half a year ago, but it went away without me knowing why. hp. The control panel for it was just missing. Learn how to fix keyboard, mouse and touchpad related issues for HP laptops and computers with our automated HP PC Hardware Diagnostic tool or Virtual Agent. Hi there, My touch pad stopped working recently. Mar 20, 2025 · The touchpad on my HP Envy x360 has stopped working after the last windows 11 update. Jul 25, 2019 · I have bought Spectre 360. inf) and then Device not Get HP customer support for troubleshooting and fixing issues with your laptop's touchpad, keyboard, mouse, and USB ports. I have looked at online forums on how to fix it and it was suggested that I update the driver. the ESC key does work however when starting up and in the BIOS and if I use a boot usb like hirens boot cd, it also works so the hardware itself is fine, it just will not work in windows 10. I hope this helps. I cannot see the touchpad in the device manager. This generally happens every couple of days. Follow the steps below to enable the touchpad from the Control Panel: To open a Run box, press the Windows key + R. This issue has persisted now for almost 4 months with the touchpad not working. Jan 17, 2023 · Right-click on Synaptics Touchpad and select Properties. Feb 11, 2025 · Install the Latest HP Touchpad Driver. If these steps don't resolve the issues, you may need to consider rolling back the Windows 11 24H2 update until a more stable release is available. May 5, 2022 · 1) Update the Touchpad driver from the HP Driver downloads web page here using the Serial Number on PC sticker: http://support. Right-click HID-compliant mouse and select Update driver. – Switching between Tablet and laptop mode. It s Apr 5, 2018 · The problem is that I'm frequently losing the control of touch pad pointer and touchscreen. I,ve tried uninstall/reinstall , new drivers from both HP and Synaptics and pretty much every other option ! This was working fine and still operates with a normal mouse. Please send the make and model of your device. Let's try these steps: Run Touchpad test: Hold the power button for at least five seconds to turn off the computer. Enter your HP Envy x360 model number (or select it from the list). Online there is a massive number of posts relating to the same problem being experienced by a lot of people. 22621. I have touchpad issue (not working) frequently. 0. HP Support Assistant: Use the HP Support Assistant software to check for any specific updates or troubleshooting steps related to your laptop model. Jan 30, 2025 · Many HP users who experienced touchpad issues following a Windows update reported that enabling the touchpad from the control panel fixed their problem. Download Windows 10 Driver and Install in Compatibility Mode: Go to the HP Support website and download the latest Windows 10 driver for your Elan touchpad. They would work just fine in UEFI bios. I understand that this problem is causing you trouble. I have re-installed drivers and have done a hardware test (which failed). Go to Hardware and Sound, scroll down to Synaptics ClickPad and click on it. Dec 16, 2024 · Download Synaptics/ELAN Touchpad Driver for Windows 11. Select Browse my computer for drivers. Confirm the Synaptics driver is 19. Touchpad not working after Windows 10 install Windows 11 Windows Store Not working for xbox app Dec 31, 2017 · Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the keyboard and touchpad not working beyond restart on your HP Envy notebook. Restart your computer and enable the touchpad. Jan 6, 2017 · If scrolling is not working on the touchpad, see if it is disabled in the touchpad settings. In most cases, when a device stops working, we instantly believe that it’s the hardware at fault. Aug 1, 2023 · Locate the touchpad under "Mice and other pointing devices," right-click it, and select "Uninstall device. Now the troubleshooter is broken. . HP ENVY x360 Laptop - 15m-ed0013dx Windows 11. This is what happens - by itself. Then, to open Control Panel, type "control" and press Enter. But when the power state becomes D3 and the touchscreen is not working in windows - it does not work in BIOS either. I have a HP 15-ee0047nr notebook which is in the same model series as yours, has the same processor and graphics and clean installed W11 and the touchscreen works fine Dec 28, 2023 · If possible, try connecting an external USB keyboard and mouse to see if they work. Now something you said is not clear. 9 Best Ways to Fix HP Laptop Touchpad Not Working in Windows 11,10 It's an HP ENVY x360 2 in 1 laptop 14-es0013dx. It found a problem, fixed it, but didn't fix the touchpad. Since HP does not have drivers for Windows 11 for your Elan touchpad, you can try using compatibility mode or alternative drivers. Last time I had this issue I had to take it to a repair shop and they had to reset my whole computer and I lost all my files. I've restarted the computer. Jan 15, 2021 · Also, put a checkmark next to two-finger scrolling to enable two-finger scrolling. Computer. I now have a Spectre x360 13', and when I use two fingers in PPT scrolling on touchpad, the mouse pointer goes wild, out of control, and moving everything messily. Even its not showing in the device manager in human interface . Open Device Manager: Right-click on the Start button and select "Device Manager". I had the synaptics touchpad driver. But it will only work if you switch to Tablet Mode. When I use my finger to operate the touchpad with no external mouse attached, the mouse acts very erratically. You'll see a "Driver Updates" with a list of Manufacturer-specific driver/system updates available. According to your problem description, this problem may be related to the driver. Dec 19, 2023 · I have a HP Envy X360 Laptop. Aug 7, 2022 · I NEED TOUCHPAD DRIVERS WINDOWS 11. Jun 19, 2024 · But don’t worry! This is a common issue and you can fix the HP touchpad not working quickly and easily! How do I fix the Touchpad not working on HP. Oct 9, 2023 · The cursor used by my Window 11 touchpad has disappeared and i have spent a massive amount of time trying to fix this. Here are the solutions you can try to fix the HP laptop Touchpad not working. Restoring Windows only reinstalls the original driver that is in the HD. I tried updating my os from wind Apr 7, 2024 · I have the HP ENVY x360 convertible 13" display. 1. And after the Windows 11 update, it's the 2nd time this is happening. HP will not let me download any drivers on this device. 5. I appreciate the steps you have performed and have certainly done a good job. If you find Jul 2, 2021 · Um I just update the beta version of windows 11 and my notebook touch pad isn't working. And has been MIA since that point. HP Pavilion x360 14 Convertible PC 14-dy0000; Windows 11 23H2; Driver I2C H2C version: 10. Make sure the Windows and HP support assistant updates are up to date. Jul 10, 2024 · Hi, My touchpad is not working, I'm using . All other 12 or so solutions I found and tried in this forum did not work. I can't see the Touchpad driver on the laptop. The issue is software-related and likely caused by d Jan 13, 2017 · I recently had problem with the fan in this laptop and after removal of the battery and memory sticks and reassembly, the left and right click on the touchpad wont work. And just from the very begininning I faced the following problem: when the laptop is turning and the bios is loading everythings nice, but as soon as the Windows starts to load and later on the keyboard and the touchpad do not work. Turn on the computer and immediately press the F2 key repeatedly, about once every second. !!! The drivers are all updated. Power button, touchpad, fingerprint reader and any external keyboards work fine. There seems to be no way to download, install, or connect a device for the touchpad. If issue persist, let's download the updated driver What is the exact model of your HP x360 Convertible computer? To check the system model proceed with these steps. I checked the hidden device list too. By following these steps, you should be able to troubleshoot and potentially resolve the touchpad issue on your HP Spectre X360 running Windows 11. – Hardware issues – Touchpad is disabled – Interference due to third-party software. But, some have been reporting issues with it. Mar 15, 2025 · @kittysisters, Welcome to HP Support Community, Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue . Do not worry, we are here to help you with it. in the device manager, Apr 9, 2022 · After update from Windows 10 to 11 the keyborad is not working anymore. When selecting the options from the dropdowns on the driver support page, it only gives me the option for Windows 10. Need Windows 11 help? Check documents on compatibility, FAQs May 30, 2019 · HP Envy x360 replaced cracked touch screen and keyboard and trackpad would not work for me. You don’t need to try them all; just work your way down until your problem is solved. tried resetting the laptop and still the same. 1) Update the Touchpad driver from the PC maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Go to Settings > Update & Security > Windows Update and check for any available updates. It usually works again after I restart the computer but sometimes I have to restart the computer 2 or even 3 times. Thank you for posting your query, I will be glad to help you. I contacted HP support, and between us we eventually figured out they had unwittingly removed the control panels from the drivers in a later release - so we had to install a fairly old driver package to get the control panels back, and then update the drivers Feb 13, 2025 · Original issue: Touchscreen was not responding -HID Touchscreen was reported in Device manager (but hidden) -Disabled/enabled device, then Uninstalled device. 3085) In the device manager there is an "I2C HID-device" with the following hardware ID: hardwareid Jan 1, 2023 · Equipos HP de uso personal - Uso de la herramienta de recuperación de HP en la nube en Windows 11 y Hopefully, that will restore touchscreen functionality to your notebook. Below is the support page for your laptop, from the 'Driver-Keyboard, Mouse and Input Devices (5)' section, try installing each of the two Elan touchpad drivers that HP provide for your laptop to see if either one will get your touchpad working. And it seems this problem has been existing for some years now, across many hp devices. So I knew it wasn't a hardware issue. HP Pavilion *360 Laptop- 14m-dw))23dx - 8849639 Jun 21, 2022 · The touchpad works randomly and not for long. touch pad driver is still missing in the device manager. Jan 8, 2024 · Let's try to rollback your touchpad driver and check if it will make any difference. It recently Feb 24, 2022 · Welcome to the HP Support Community! I'd like to help! I see you are experiencing Touchpad and Touchscreen issues with the HP Envy Laptop. I have the windows 11 and my computer is an HP Pavilion x360 Convertible and the touchpad will not work. . If you're experiencing issues with the touchpad on your HP ENVY x360 laptop, and the common solution of double-clicking the top left-hand corner isn't working for you, there are several other potential solutions you can try. Select the Driver tab. Made sure the touchpad is enabled Reinstalled the keyboard Nov 10, 2024 · Hi, I just found out that after the recent OS update version 23H2, my touchpad stopped working. -Press Windows key + X -Click On Settings -Go to Devices -Click Touchpad and Enable it. 41 (or later). You have performed updates on the laptop and even reset the laptop and the issue persists. Fix: HP Laptop Touchpad Not Working in Windows 11Fix HP Touchpad Not Working in Windows 11: If you are facing an issue where your HP Laptop mouse pad/touchpa Jul 18, 2024 · It sounds like you've covered most of the common troubleshooting steps for your HP ENVY x360 15. It works in the BIOS and the System Diagnostics, but not in Windows. This appears to be a pretty commo Sep 3, 2021 · The touchpad on my laptop often stops working after my computer is turned on after sleeping or if my computer is on but I don't use the touchpad for a while. Even the cursor is not showing. Dec 7, 2018 · If the touchpad continues to not work then let us run a hardware test on the touchpad by following the below steps: Hold the power button for at least five seconds to turn off the computer. 1110) i have tried downloading all of the "Synaptics Precision Touchpad Filter Drivers" just for them to say when i try to install "the driver is not supported on this OS version (10. Someone previously fixed the issue by disabling a specific component in Windows, which allowed the keyboard and touchpad to work again. I have tried to reset the drivers, but the HP help page does not even have help for my windows version (Windows10 version 22h2 OS Build 19045. I have make your the drivers at up to date. Jan 7, 2024 · If your HP laptop touchpad is not working in Windows 11/10, the issue might be the touchpad driver. When I cam back, the touch pad stopped working completely. To resolve this, you can manually download the HP Synaptics Touchpad Driver from the official HP website: Go to the HP Support page. Jul 20, 2024 · Hi, I have a laptop HP ENVY x360 - 13-ag0003ng (Black) product number: 4AX62EA#ABD S/N: [personal info removed] and since I installed windows 11 pro, vertical scrolling with 2 fingers from the touchpad doesn't work, but only works from the touchscreen. Given that the keyboard and touchpad work in the BIOS but not in Windows, it’s likely a driver or software issue rather than a hardware failure. Nov 29, 2020 · If the keyboard works fine in the BIOS settings screen then the problem is a Windows driver so . com/us-en/drivers. Learn how to test and fix the touchpad when it has stopped working properly on HP Notebooks. " Then restart your laptop and let Windows automatically reinstall the touchpad driver. Feb 23, 2021 · Select the desired touchpad under the Devices list, and then click either Enable to turn on the device. Mar 29, 2023 · In the advanced options startup I have not tried the Uninstall Updates or System Restore yet. I'm Greg, an installation specialist, 10 year Windows MVP, and Volunteer Moderator here to help you. I tried everything above and nothing. Let's try a few steps to troubleshoot and hopefully resolve the problem. Click Find. The touchpad a Nov 13, 2022 · Below is the support page for your laptop on the HP website, set the OS version to 2004, then open the Keyboard, Mouse and Input Devices section, you should be able to install the recommended HP touchpad driver from there. Product: HP ENVY x360 Laptop - 15m-ed0013dx Operating System: Microsoft Windows 10 (64-bit) HP x360 15m-ed0013dx, keyboard & touchpad are not working, it works in DOS then restart windows it does not work. COM. Dec 22, 2023 · I don't even see the touchpad option that Im supposed to see on my devices. This could be the result of corrupted files, malware, or a system crash. Feb 18, 2020 · Hi Bill. Tried to reinstall the driver, but the touchpad isn't listed in my devices. Sep 25, 2017 · Hello! I have recently bought a transformer-laptop ENVY x360. 1348. I have a few recommendations . Locate and expand Mice and other pointing devices. Jul 6, 2019 · In BIOS - when the touchscreen works in windows, it also works in BIOS. I thought it was because my customer upgraded to Windows 11 Home and this HP model 15-cn1073wm was only supported on HP website for Oct 2, 2019 · Hi, I left my computer for a couple of hours on my desk. Made sure the touchpad is enabled Reinstalled the keyboard . Procedure 2: If the driver version is not the latest, go to HP Customer Support - Products. surely HP has a simple fix for this problem? The instructions of goi Feb 8, 2024 · The touchpad for my HP Pavilion x360 Conv 14-dy0xxx isn't working. Sometimes, HP’s Synaptics Precision Driver might not be automatically detected or installed. They DO NOT work in Windows or in safe mode. ” You are - HP Envy x360 m6-aq105dx Dec 2, 2017 · I m having the same problem I have hp 14-n033tx utlltrabook. If you are not using Windows 10, move on to the following steps. Check for Windows Updates: Sometimes, issues can be resolved with a system update. Here are a few more steps to try. Aug 29, 2023 · My touchpad is not working after updating windows 11 , I can't find any driver also in device manager. I checked the device manager and i see " This device cannot start. Jan 7, 2025 · In some cases, the issue with your HP laptop touchpad not working could be caused by severe system corruption, making it difficult for the operating system to recognize the touchpad properly. COM Jun 9, 2022 · Hi @ Alexis110 . Try uninstalling the touchpad drivers from the device manager and install the latest touchpad drivers and check if it helps. I tried diagnostic component inside I select touch screen test . It very much seems like a software issue since it was working earlier this morning, but does anyone have an Hi Nitish, I'm Christine, an Independent Advisor. 4. First, open Device Manager and check if the touchpad appears under Mice and other pointing devices. Aug 7, 2024 · Laptop serial number ***BLEEP*** , windows 11 version 21H2. From testing w I see you are experiencing issues with Keyboard and touchpad not responding on the HP Envy Laptop. Then click the Additional mouse options you'll see at the right-hand menu. Sep 24, 2023 · MY touchpad isn't working i can't find the driver my pc was Windows 10 and then 11 and now I have gone back to 10 in an attempt to get the touchpad working. go to Device Manager and uninstall the keyboard and reboot. Compare the latest drivers available for downlo In This Video You Will Find How To Fix Hp Laptop Touchpad Not Working In Windows 11 / 10 ️. Open/Navigate to Windows Settings=>Windows Updates=>Advanced Options=>Optional Updates (or using Windows Search from the start bar search "Windows updates" you should see "View Optional Updates). when I bought it, it had windows 10 with a free windows 11 update. Nov 19, 2024 · If none of these steps work, the touchpad hardware itself could be faulty. Jun 25, 2024 · Resolving Elan Touchpad Driver Issue. Jan 3, 2023 · 1. Oct 3, 2019 · For the fourth time in my laptop’s 3-year lifespan, the touchpad has just entirely stopped working for no apparent reason. Nov 28, 2019 · touch pad is working now as of 08:00am mountain time of 11/28 but lost the gesture functions and the scrolling function of it. Hence I believe it is a driver/software issue and wish HP to see if there is any way to resolve this issue. May 29, 2022 · I'm having an annoying issue with my touchpad for my HP Pavilion x360 Convertible laptop, it isn't responding at all (no clicking, no moving cursor). udsnbff ewppwgg methxz kdbec fqzwcw hxq vbggb wphv vivf ixtg brcbcss qszea eelbvwm hproqq cjhl