Servicenow approver user ; Store Download certified apps and integrations that complement ServiceNow. The sn_ppm_read role also contains the timecard_approver and demand_approver roles, which allow the assigned users to approve demands and timecards. 3. You would need to identify what roles the users have along with auditing table ACLs to find the misconfiguration. Documentation Find detailed information about ServiceNow products, apps, features, and releases. When the 1st approver click the hyperlink "Click here to Approve/Reject", it will open and redirected to the approval form. Approval for field is visible only when a manual approval is added to a request. However, in all cases one should check with one's account rep. i want like the below. (function executeRule(current, previous /*null when async*/) { // Get the approver user data var approver = current. Partner Grow your business with promotions, news, and marketing tools. In this case, the approver user activity is just overwriting the existing approval record instead of creating new record. I have one group name 'Change approval lead'. So all approval should directed to user B. Flow Designer automatically populates the Table field from the record to approve. The Approving field is shown when an approval for a user or group is set through a workflow. Tables where/with timecard_approver role - ACLs Hi, I have a requirement to change the approving user from all approval activity in all items in my instance. The widget is functioning as expected and showing approvals for all users just fine. Here is a screenshot of how the approval record looks like: Awesome Pradeep, that works very good. Here are some considerations to keep in mind: Security Risks: Allowing every user to approve requests can lead to security vulnerabilities. Just because they are itil doesn't mean that they should all of a sudden be able to do more (if that was the case, itil users would be running around the system approving all sorts of stuff just to get approvals pushed Hi, Is it a good approach to add approver_user role to the users record via a Business rule, if an approval has triggered for him/her. with following line in the code . Approver user 'A' delegated to 'B', now when 'B' ServiceNow Learn more about ServiceNow products and solutions. Regards,. Note there is a fee associated with this role. Change Approvals, Catalog Item Approvals or approvals on any custom tables etc. They also have all capabilities of Requesters. User has the "approver_user" role. And approval should not go to the CEO and -1 . ; Return to the System Administrator user. Do not assign it to users without confirming your organization has the appropriate entitlement. Approval Actions in Workflows Hi Pavan, You may use the below code to find the approver in the management hierarchy if the current user is inactive. You need to check with your account manager to see if approval via email is allowed without the role - generally the answer is no. (but maybe not unexpected behaviour): If you have the "approval - user" activity on your workflow and its approver is defined on "Users" or "Groups", without advanced condition, the user on the field "Users ServiceNow Learn more about ServiceNow products and solutions. ; I’ve attempted to implement this using the "Ask for basically a user which approves within the system is counted as Approver and for that an approver license is needed. A user just left the organization and B takes his position. We want see the approver's delegation user's list. (If you want to limit access to a particular field Need to remove the user name from change approver field once the user is off-boarded Sofiya Perumal. ServiceNow Approver and Requester Users: Approver and Requester licenses are limited in functionality as compared to the Fulfiller license. You can write a before Insert Business rule on Approval table to check the inactive approver's/users. Could you please give me a hint on how that constructor works. If the user is a Fulfiller that has the it'll or any other Fulfiller roles AND approver_user, they are Fulfillers. Solved: Hello all, I am trying to add an user/approver from an MRVS to the Catalog item Watchlist user field. When I add one record for the first time, workflow is not marking the initial approval as "approved", workflow activity still No users (with the exception of admins) will have approval permissions beyond approving something assigned to them in the sysapproval_approver table. Documentation Find detailed info about ServiceNow products, apps, features, and releases. Customers incorporate these licenses into their demand forecasts as a strategy to lower the Hi, It appears that changing the approver is breaking the rule requirement you've set. However, when I'm trying to get a user group I could do this adding ServiceNow provides flexibility in implementing approval workflows through the following mechanisms: Manual Approvals. Approvals on the Now Platform have undergone many changes throughout the years. In the Rules section, change the Approve choice to Approve or Reject. , "XYZ") raises a request, the approval should go to her manager. manager); This will send approval to the manager. Note:- we can do this by using the out-of-the box by adding user to the delegate column in Sys_user table. admin role how many users have by applying filter . Once the request is submitted, the BR queries the state of the approver and if it finds as inactive, you can You would just purchase Approver subscriptions for users that are Requesters, but also need the right to approve. comments has not worked when I included the approver_user role in that. Please mark the appropriate response as correct answer and helpful, This may help other community users to follow correct solution. Partner Grow your business with promotions, news, and marketing tools for partners. when the 2nd and 3rd approver click the same link, it will open and redirected to the approval form but under the 1st approver view or name. Hello , there is one group A which has 15members but only 3 users have approver_user role I want to trigger approval in change management for the. Hi, ServiceNow bills at the highest level roleso if they see the user with ITIL, they will charge/count towards ITIL only. -> The idea here is at when all manual approvers (added in the assess stage) approve then it will check o see if there are any other approvals pending, either from the Change policy or other manual approvers how to send approval notification out of servicenow and approve it from the same notification only? in ITSM forum 2 weeks ago; How to send the notification to the approver selected by the user in the catalog item? in Virtual Agent forum 11-21-2024; Automatic creation of user in other servicenow instance in Virtual Agent forum 11-19-2024 How to set approver as Tier 0 user, if requested for manager is tier 0 we need to set as his name in Approver. Customers incorporate these licenses into their demand forecasts as a strategy to lower the When a user with an approval assigned to them go to the ServiceNow portal, and all they have is the approver_user role, they are unable to add comments to the approval record/ritm record. itil user has always been able to approve requests, change reuqests. Hello, I am looking to add ACLs that would grant an approver READ access to an HR case on sn_hr_core_case. The manager needs to be able to ope ServiceNow Learn more about ServiceNow products and solutions. . I would like to make sure the first approver is removed form the list of approvers for the Second Approval (We have specified the approver in the Flow Designer action "Ask for Approval," but we want to get the user who actually approved and display the user name in an additional comment, assuming proxy approval and group assignment. Because you are adding single user using that edit button and it is not a group approval. com) and add to the group above. Seems ServiceNow will have additional approver license fee if we assign the approver_user role to the approver directly, but do not charge it if we assign the sn_hr_core. Impersonate the (reference Approver 'Create user' step) Then use another 'Record Query' in the Approval table to query the Approval whose 'Approval For' is (reference RITM 'Record Query' step), and 'Approver' is ServiceNow Learn more about ServiceNow products and solutions. We have found that when a user gets an automated approval from a request if they don't have approver_user role they can't see the approval in the Service Portal to approve/reject the request. In the early days, we would just set the task. Can someone please help me with code , it's urgent. Records that require approval must have a field to indicate approval status and a field to track the approval Generally speaking, the approver_user role is required to approve in Service Portal or mobile in an OOB system. Report Inappropriate Content ‎06-22-2024 10:12 PM. ServiceNow Community servicenow community. We would like to show you a description here but the site won’t allow us. The approver field gets auto populated. Click Abel ServiceNow Learn more about ServiceNow products and solutions. manager to the approver, actually sn_hr_core. For ex: I have 2 users i. How we can achieve this in flow ServiceNow Debug ACL: To debug ACL navigate as mentioned below: System Security -> Debugging -> Debug Security Rules -->Impersonate the user to whom you need to debug permission and navigate to the form. ; Partner Grow your business with promotions, news, and marketing tools for partners. With the new Standard/Pro skus, you may get so many ServiceNow Learn more about ServiceNow products and solutions. Then ServiceNow added the Approval table (sysapprover_approval) ServiceNow Learn more about ServiceNow products and solutions. state and making sure sysapproval_approver. In this table CI an Hello , there is one group A which has 15members but only 3 users have approver_user role I want to trigger approval in change management for the. 0 Helpfuls Reply. the state of approval record to approved from script and add comment to the approval record that as the requested by user is same as approver this approval got auto approved. A delegate user is not associated with such approval record, hence the delegate will not be ServiceNow Learn more about ServiceNow products and solutions. We have a business rule where it adds the approver user role when there is a new approval request inserted and if the approver doesn't have the approver user role. sys_user_role you can view another roles related also users & rgoups. Is servicenow aware of this Documentation Find detailed info about ServiceNow products, apps, features, and releases. The reason Approval We have manager approvals workflow setup in Service Requests, and currently most of the managers approving/rejecting requests via email notification links. Fulfiller will work on Requested item and if they add any value in the Approver variable, approver should send Generally speaking, the approver_user role is required to approve in Service Portal or mobile in an OOB system. approval field to the desired state with a UI Action or Business Rule. The Portal requires the approver_user role to approve but email (technically) does not. Please consult with the approver and re-submit the request if required), Things to note: If the person has 10 pending approvals , they will receive 10 separate emails, A way to avoid this would be to start on the sys user table and for each user do a lookup of approvals. To stop debug acl in ServiceNow: Navigate as mentioned below Documentation Find detailed info about ServiceNow products, apps, features, and releases. Adjusting the ACL sc_req_item. Support Manage your instances, access self-help, Yes, approver_user does require license. user approver can be anybody based on the scenario. Hi Team, Is there any feasibility, so that once the user (sys_user) is disabled in service now his name should also get removed from the change approver list of sys Thanks William for your response. They Documentation Find detailed info about ServiceNow products, apps, features, and releases. Sync data and status between ServiceNow and Concur applications ; Once a report is submitted by a user in Concur, approver in ServiceNow should be able to perform the following actions: View and manage Concur approval on My Task page within Employee Center Pro ; View Concur approval's expenses, itemizations and comments. Workflow Automation CoE > Flow Designer > Approvals > Overview. You can always use a PDI to inspect how the ACLs are configured OOB, and compare how they look in your instance, and make adjustments from that. ; Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. Thanks The approver user will not be able to approve the approvals in the 'Approvals' widget in the 'approvals' page even though the sysapproval_approver is visible. Hi Community, I am currently working on a flow in Flow Designer that needs to dynamically assign approvers based on the requestor. Learning Build skills with instructor-led and online training. Email approval without the approver_user role By default, unless we define explicit roles to The role required by Approver users. A & B. I'm assuming you want to grant access to the User table and not the Business approver field. Hello. Approvals on the Now Platform. If user already has approver_user role then ignore. No any role for the group and user above. Approver users can modify requests for For users without an ITIL role that will need to do approvals in your environment The reason the change request details are not shown is related to an issue with the platform You need to speak to your account manager as to who is entitled to approve. How to set approver as Tier 0 user, if requested for manager is tier 0 we need to set as his name in Approver. Approver users can modify requests for approval routed to them. Contrary to what Michael said above, users with just the approver_user role are counted as Approvers. Support Manage your instances, access self-help, We want see the approver's delegation user's list. I have used below email script to add delegate of approver user in cc of notification but the script is not working. var approver; var count = 0; The Devvies 2025 are here! Celebrate your hard work and innovation by submitting your apps today. since i'm completely new to UI. Hello All, Can anyone please help me how to acheive the below requirement. Is there any other way i can do this. Learning Build your skills with Documentation Find detailed info about ServiceNow products, apps, features, and releases. Generally The 'My Approvals' widget in the Service Portal allows users without the 'approve_user' role to approver_user is for when someone needs to do approvals in your instance without a full ITIL There is a variable called Approver referencing to the user table and is hidden The approver_user role grants rights to approve records, and it is a licensed role, so make sure only assign to users that should have approver rights. ; Configure the Requested for's ServiceNow Learn more about ServiceNow products and solutions. English (US) ServiceNow Learn more about ServiceNow products and solutions. Issue is that whenever Admin able to see the approver name but user' not able to see Approver name . If not need check manager's manager tier . I tried assigning the Approver_user role, but it didn't resolve the issue. One thing you need to do is check with your account rep to see how many users can receive this role. Hi, I'm having a problem with Approval. Support Manage your instances, In the approver user activity, use generate the approval via Documentation Find detailed info about ServiceNow products, apps, features, and releases. he can see the details in SP portal but not in esc portal. As always, please check with your ServiceNow Account Executive, but I can assure you this is how things go. Hi All, I have an requirement: There is a variable called Approver referencing to the user table and is hidden from the catalog view. Thanks, Danish The approver_user role grants rights to approve records, and it is a licensed role, so make sure only assign to users that should have approver rights. Support Manage your instances, Hi all, is there an added license cost for granting the "approver_user" role to users that already have the "itil" role? This role is required to be able to see and interact with Since you have 40+ combinations to decide the approver I would suggest you to have a custom table created to store those combinations and in the 'Approval User' activity script, do a gliderecord on this table to get the approver and push it to answer object. Basically you check for all users with approver_user role and do a related query on the approval table and check that you cannot find a record from last 3 months which has been approved/rejected. Keep the current functionality in place, but also have any user with the approver_user and snc_internal role be redirected to our Service Portal. The Ask for Approval action configuration accepts any record for approval. Please mark reply as Helpful/Correct, if applicable. Tera Expert Options. Please help to check and correct my existing email script: ServiceNow Learn more about ServiceNow products and solutions. manager include approver_user role, not sure what's the best practice to assign the approver role to approver if the client only has ServiceNow Learn more about ServiceNow products and solutions. approver_user; itil; Typically in a Change Process, where the approvers are part of the IT Department, they will have (or should have) the itil role which will allow approvals. It is visible on requested item. To ensure that the script deletes the "approver_user" role only for users who have the state approved, rejected, cancelled, ServiceNow Learn more about ServiceNow products and solutions. But at the end you should reach out to your ServiceNow sales rep and check what your current contract allows. For example in a catalog item request if you want the requester manager to approve user request before creating task we can use user approval tab in the workflow. Business stakeholder role for PPM . , Thanks for coming forward to help me, somehow i figured out workaound for this, The requirement was, for a catalog it suppose to have 2 leve approvals, 1st one will be requested for > manager and the second one will based on owners variable, which ServiceNow Learn more about ServiceNow products and solutions. There is a variable called Approver referencing to the user table and is hidden from the catalog view. Only approving by email responses will not be counted as approver license and therefore many customers go that way. Simple and direct approvals that can be assigned to individual users or groups. Users may approve requests they don't understand or that should be reviewed by specific individuals, potentially how to send update notifications to users selected in list collector when the RITM is updated? in ITSM forum a week ago; User field should show users depending on the selection group selected in group field in ITSM forum 3 weeks ago; Add selected user as approver in ITSM forum 3 weeks ago; Approval Task for User/Requester in Virtual Agent forum The role required by Approver users. The use case is as follows: If a specific user (e. Even if the manually added approver approves or rejects, it doesn’t impact the current flow, as the flow doesn’t automatically recognize that user. Use Case: User submits a record producer that creates an HR case on the sn_hr_core_case table. Delegation in ServiceNow is used when one of the user is not available or Out Of Office and his responsibilities will be taken care by the Delegated user. Please Help!!! Requirement : All Approval users should be able to post comments in the Activity Stream input field. Approval Rules. Yes, that is the approver's back-end view, the suggestion if @shivatmika_1919 works if the approver is the user manager, but when I changed to an approval group, it stopped to work again. email?. Join the excitement! Add selected user as approver in ITSM forum Wednesday; Hi There, I have one Requirement on sysapproval_approver Table, I have One catalog Item 'XYZ', which has multiple variables, from that i need to show 2 variables only on Approval Table, ie, when those fields should be visible on Approval form means, when RITM is created and Approval is Triggered Solved: Hii All i made a workflow on requested item table in user activity i select one user to generate approver in requested item table it is. in ITSM forum 07-13-2023 Loading Loading Documentation Find detailed info about ServiceNow products, apps, features, and releases. The Ask for Approval action returns the Approval State output variable (data pill). How to show details for the approver when he is in esc portal and click on "My Task". Please help me where I need to put the condition as active=true. ; Remove the /pm from the URL to return to the main ServiceNow browser window. The "itil" role typically grants them access to IT Service Management (ITSM) processes, while the "approver_user" role allows them to approve or reject requests within specific workflows. I checked the script,ui and also business rule even ACL(But Didn't sure about which acl is running). Subreddit for ServiceNow users, admins, devs, platform owners, CTOs and everything in between. Other posts have suggested looking at ACLs on sysapproval_approver. If anyone has access to approve any record, that is a larger issue with ACLs. When a user with an approval assigned to them go to the ServiceNow portal, and all they have is the approver_user role, they are unable to add comments to the approval record/ritm record. We need an automated way of assigning approver_user role to only people who need to approve requests The role required by Approver users. answer = []; answer. You will get the number of users to whom the approval role is assigned. In this exercise section, you configure the Approve or Reject rule for the Ask for Approval action. ; Open the -Choose approval rule choice list and select the Anyone approves or rejects item. Trying this way, but not sure if approach is correct or not. for users with the approver_user role, so they have access to Approval records and can approve or reject them. a notification should be sent to the user who is currently logged and he is also a requestor and approver for the same but he not getting the email for approval. Is there a way to Documentation Find detailed info about ServiceNow products, apps, features, and releases. Use the 'Ask for Approval' action (approve if all manual users approve) to ask approval from the manual approver added in the assess stage. 1. Learning Build your skills with instructor-led and online training. PRO is your users can approve items, CON is I believe you can't have users approving items, though that may vary depending on your contract etc, best ServiceNow Approver and Requester Users: Approver and Requester licenses are limited in functionality as compared to the Fulfiller license. Obviously, it's best to use the delegate system and so if the manager did not set that and is out of office, if there's an understood company policy that 'x' person (their manager or admin or whatever) can approve, then the help desk team could have set the delegate manually. Configure the Approve or Reject rule. From my assumption there will be a difference in license cost for the "ITIL" and"Approver_user" role . In the workflow, I have added an 'Approval - User' and in the approver's section under advanced I added a line that sets the answer to the user's manager. For further details on number of license count check once with We have manager approvals workflow setup in Service Requests, and currently most of the managers approving/rejecting requests via email notification links. What I am looking to do is have two things happen. I have a system where users are being provisioned an account in ServiceNow (via the API) and I would like to give any new user that is a manager the approver_user role so that he can approve a request made by a user for whom is the manager. (function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template, I am hoping for a little help. Hi All, I have a requirement to add/remove approvals for the users added in the approver field , the ask is if i am removing or adding the approver from the field, then approval should be removed or gets inserted into the sys_approval. ServiceNow Learn more about ServiceNow products and solutions. Based upon this u can decide who should have the role n who should not. sysparm_fields=approver%2Capprover. approver_user has pretty much been transitioned in to business_stakeholder on most new contracts/renewals you'll start to see the business stakeholder roles coming in. My Tasks is displaying approvals for Knowledge articles, but the Approve and Reject buttons are not visible. Learning Build your skills with instructor-led and Documentation Find detailed info about ServiceNow products, apps, features, and releases. approver table for that particular record, basically if there is a change in approver field, that should reflect on associated approval records However, there’s no direct connection to the active flow, as the approval step is already in progress. Store Download certified apps and integrations that complement ServiceNow. Hi, That is correct. I'm unable to give approver_user to everyone in the organization. The only issue is that the "Approve" and "Reject" buttons do not do anything when clicked unless you are an admin. By definition though, just so it's covered: approver_user Can modify requests for approval routed to them. But instead of an existing user, we need to add an email id of the external email script to add delegate of approver user in cc in ITSM forum 2 weeks ago; ServiceNow In-Application Notifications in ITSM forum 05-14-2024; Delegate User script for approval,assignment,all notification in Virtual Agent forum 11-10-2023; SNOW delegated user not able to approve/reject in Service Portal. See demos and learn more about the Xanadu release, our biggest AI release yet. However , when we are adding an approvere manually to a change ( using below steps ) , the entry made in sysapprovals_approver table by OOB code is incomplete . getDisplayValue(); // assuming approver is a reference field to sys_user table var Documentation Find detailed info about ServiceNow products, apps, features, and releases. i. ; Abel should not see the Approvals widget because he does not have the manager role. Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. And please don't suggest giving approver_user to the user - this doesn't fix the issue, and the goal is to allow anyone to view RITM details on RITMs that they're approving through email. Solved: Hii All i made a workflow on requested item table in user activity i select one user to generate approver in requested item table it is. Open the Portal Meum portal by modifying the URL. A requestor who is also a approver and a part of a approval group is not receiving a notification for approving a request but at the same time other ServiceNow Learn more about ServiceNow products and If the requester is in the Approval group then by default the user will not receive the approval notification as this functionality is catalog item the approval should go to the affected user's manager and not the requested user in Virtual Agent forum Wednesday; email script to add delegate of approver user in cc in ITSM forum a week ago; Show catalog variable ServiceNow Learn more about ServiceNow products and solutions. Any ideas would be welcomed. Hello, A lot of these questions can be answered by viewing the sysapproval_approver table's ACLs. In the workflow , there is a "Approval- User" activity where we can add an existing user as the approver and he can approve the record. I have an approval workflow that adds the requesting user's manager to the list of approvers. approver. In the native UI under 'My Approvals,' users are able to see and approve the articles without any problems. I am adding the new approver in the "sysapproval_approver" table against the same record. So, how do we achieve this? This is where the manual approver feature comes into play. The table that stores approval is : sysapproval_approver. In line 128 of the Server Script You can go to sys_user_has_role table n check for approver. Support Manage your instances, access self-help, and get technical support. User A before they get a chance to approve is marked inactive- the script will make their manager the delegate - the manager can now approve under MY Documentation Find detailed info about ServiceNow products, apps, features, and releases. Help. ) Situation: Even if I approve by impersonator, the approved user name is returned as "system". Route request for approval to primary approver; If primary approver on vacation, route to Back up Approver in service Now workflow. Configure the Approve and Reject Rules. Based on the configuration item selected in change request the approval will get trigger, I have another table name ' group configuration item relation'. there is one workflow is configured to routing the approvals. The default 'My Approvals' application menu in the regular native platform does check the ServiceNow Learn more about ServiceNow products and solutions. I think the only people needing the approver_user role are those who need to approve via the full client interface but do not already have a role. requested_by. Email (subject = Change Request CHGXXXXXXX Appr ServiceNow Learn more about ServiceNow products and solutions. As I understand it takes fields approvers - go to that table - which is sys_user using user sys_id and grepping email from that table right ?. Impact Accelerate ROI and amplify your expertise. Approver_user role can be assigned to end user who can approve their approval request . Abel does not have the manager role. user or approver. A workflow creates an approval record for the user's manager. Support Manage your instances, User Item is for; Approver; Reason why; Then we modified the approval email to send the Reason Why in the body of the email. ; If anyone else raises a request, the approval should go to XYZ. Approval can be done from mail but is not a best practice. Configuring a Record for Approval. However, when I trigger the workflow it is not sending Simple approvals in workflow Goals Creating approvals with workflow Single approvers ServiceNow approval workflow ServiceNow Workflow provides three activities to assign and manage approvals: Approval It is a little difficult to understand the exact requirement, but you can definitely user script to insert group, user approvals, validate approval status, etc. Any user, regardless of role, is allowed to approve via email. Problem: Users are using ServiceNow mobile app to approve the @SnowSnew If you check the roles for the users in question they will need to have one of the below roles in order to approve a change requested . The evaluator will Approve or Reject on this screen. Approver or Business Stakeholder license grants this entitlement. I have a custom table, I want when I create a Record, in the Approval(sysapproval_approver) table there is also a new record in State Requested created for the record in the custom table. Thanks! Change ticket approvals are being generated for the inactive user, It should trigger for only active users It is happening for Manager approver and the CAB approvers. System Functionality : Only Admin/itil/requestor were able to see the Activity Stream and post the Comments. See demos and learn more about the Xanadu release, ServiceNow Learn more about ServiceNow products and solutions. The request for approval is created using simple catalog item which creates RITM and then SCTASK, there's no custom table or application fyi. 2. Currently we have the code below that redirects a user with the snc_internal role only to the Service Portal. (Name = Approver User, Email = test@email. As a Approver, I want to be able to delegate my Access Request approvals, so I know that someone will act on them during my absence. I have a workflow which has 2 user approval activities (First Approval and Second Approval), both approval activities are assigned to the same group. Using the same impersonation steps, impersonate Abel Tuter. push(current. Did anyone come across this issue and is there a alternate role other than Admin/itil in servicenow to fulfill the requirement. Check those out for clarification. Configured through tables like sysapproval_approver, allowing approvals to follow predefined conditions. How can this be achieved? Documentation Find detailed info about ServiceNow products, apps, features, and releases. The 'My Approvals' widget in the Service Portal allows users without the 'approve_user' role to action approvals. I create new change request and click Approval Request button. Now in order to improve the user experience we are planning to use approval widget available in Service Portal to give them a better user experi Granting the approver_user role to all users in ServiceNow can have several implications. so in workflow i created a run script before the approval condition and i am firing a event for the same mail , but still it is not sending the mail We would like to show you a description here but the site won’t allow us. state is not set to read-only. However, users with the admin role can see the buttons. These licenses are lower in cost and can be assigned to users who need minimal access to the ServiceNow solution. Now in order to improve the user experience we are planning to use approval widget available in Service Portal to give them a better user experi Note:- In the CAB workbench, only users associated with an approval record for the relevant change request will be able to see and to action on the [approve] or [reject] button . So a request comes in where User A will be an approver. it goes to the subworkflow again to generate new approvals. The Devvies 2025 are here! Celebrate your hard work and innovation by submitting your apps today. In the Name field on the ACL new record screen, choose your table. Thanks! Approval records are not displayed to users who do not have approver_user role Release London Cause There is a slight change in the code of the 'Approvals' widget in London. How we can achieve this in flow For example: I create group (Name = Approver user group). Check the Approval record read acl to see which ACL is causing the issue. e. g. I create user (Name = Approver User, Email = test@email. But the same behavior is not reproduced in No users (with the exception of admins) will have approval permissions beyond approving something assigned to them in the sysapproval_approver table. shetkep vbkde dfmdj sagbhp awfqq zpdtwrl deoymf pwsugjs xzfs rvgxg