Cucm phone unregistered. I have found a bug in CUCM 11.

Cucm phone unregistered 20 I can confirm the network is ok as this has been tested thoroughly. I just setup a subscriber in my CUCM 12. Level 1 Options. I upgraded the firmware, reset the phone but still nothing. Verify Sync by clicking on CUCM Sync Report. . I have a cisco 8961 phone that I have hopefully set up correctly in CUCM 11. Regards. Delete all the CTI ports synced previously for CUAC. SIP Extension : 20005. below is the configuration in gateway . Any ideas. When I plug the phone in, I reset it to factory default and it gets an ip address from my windows 2019 dhcp server and on the phone I can see t Solved: We just upgrade CallManager from 7. Why and what does it mean? The telephone seem to work without any problems. They just sit with the message on the screen of "Phone is registering". I am using Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15. Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; Report Inappropriate Content ‎04-10-2013 03:13 PM - edited ‎03-16-2019 04:44 PM. When we click on the unregistered user in im&p it rightly List of all registered and unregistered devices. 63. Rate helpful posts. Carlo. I Back quite a few months ago we started having an issue where our Cisco IP phones would randomly de-register from our CUCM call manager (CM) servers. You can see reg by the mac address of the phone. We have a small number of jabber users who are not registered others are fine. 5. I used the following release CUCM doesn't have any specific logs or counter to display the time number of days phone went into unregistered state. 8800 series desktop phones, including the 8811, 8841, 8851 and 8861; 7800 series phones, including the 7821, 7841, 7945 and 7861; 9900 series phones, including the 9951 and 9971; 8961; 7900 series phones, including the 7925, 7945, 7965 and 7975 Hey Hi folks, I have 35 CP-8851 Phones and have CUCM 11. I have looked in CDR Repord & Analysis and downloaded the Real Time Monitoring Tool. The phone in question will register in CUCM with an auto-registered DN , an IP Address in the Voice VLAN, and an Active Load ID (sip88xx. 5 . Unlock the phone and delete the CTL and ITL files. I ran into this a few years ago and it drove me crazy for a couple of days until I figured this out. Tried the RTMT and that is perfect but cannot get the data out of the table in RTMT. The phone has an IP from our voice vlan and it is connected to the TFTP server. ? Is Data From The CUCM Get the directory number (DN) of the phone. Identify the list of phones that have not registered for a long time to CUCM. As i am trying to register CIPC from end user PC, it is showing registered and again going unregistered. NOTE: If there is no DN and the phone uses the Session Initiation Protocol (SIP), the phone will not register. Solved: Hi, is it possible to receive an RTMT alert after a phone unregisters? We only found the alert "NumberOfRegisteredPhonesDropped" - but this alert is only CUCM can only mark the device status as "unregistered" or "unknown" hence its difficult for administrator to delete the unwanted phones in a large Enterprise network. This parameter specifies the RIS database information storage period for Solved: In cucm 8. The unr by the phone means unregistered. When a cisco phone auto registers to call manager it self assign itself a phone number from a pool of phone numbers. 5 unregistered phone report Thread starter GuardguyMO; Start date Jan 9, 2013; Status Not open for further replies. Supported Phones. 2 system that I'm trying to monitor via SNMP. I don't know where to look Thanks in advanced. initially the phone would not be able to get past the existing CTL and ITL trust list it had from the original CUCM deployment; after I am facing the same problem. Hey all, I'm looking for a way to get CUCM to show me what model phones are registered. This parameter specifies the RIS database information storage period for any unregistered or rejected device information from the Cisco CallManager service. 02 to 7. 5 added extension manually as they are sip still cannot register. Get the phone's configuration file Get pcaps from the CUCM servers Use the Real Time Monitoring Tool (RTMT) to collect logs and the pcap from the CUCM • CUCM 11. SEP00137FDD3433, NG-EM, 10. The first one happened when I tried to use the Configuration Server method in the GW, Hi. Here is an example. Navigate to CUAC Administration page > System Configuration > Synchronize with CUCM. 10000-22. I am haivng network in which CUCM PUB and SUB is running with 200 IP Phoes. I have found a bug in CUCM 11. Whether it is a single event or something intermittent, it is A great number of my phones are cutting off , disconnecting calls. "sh ccm-manager" on router shows that it is registered with CCM, but on CCM, the FXO port status is "unregis Does anyone know of a way to determine which phones have not been used / registered in say 6 months. If I turn off or unplug a phone, call manager does not show the device as unregistered for about 30 seconds. 4(1)T3, REL EA Solved: i have solarwinds server and application monitor , it is showing an "unregistered gateways" alert all of a sudden . Phone status changes occur, for instance, when a phone becomes unregistered with the Cisco CallManager. Use “**#” to unlock your phone and delete the CTL & ITL files. 9-2-3ES-5; Intermittently, phones lost connection to CUCM and was not able to re-register. You can arrange the report fields, so the Label field follows the Directory Number field and precedes the two forward destination numbers. Typically, this occurs with pre-used phones that retained the information of the previous CUCM. Ronak patel. Here is a quick way to get it: Select to find all phones under device page; When initial 50 records are found, change the search limit "rows per page" to 250 via the drop down menu Can anyone tell me what reason code 13 means with reagards to a device unregistering? I suspect that it is network related but can only find reason code 12 on cisco. I am working on my private lab , but the Cisco IP phones can not register . The IP Phone Audit report shows the changes that have occurred in the managed IP phone network. 5 in my lab and I have 3 phones I’m testing with 7960, 7940, also tried 9971. I am recieved the following error. Then the users Solved: I have a large number of devices unregistering and I pulled the reason codes out of the call manager guide. srst or ? This is all rather Hi All! I have a problem with 1 Cisco 6941 IP Phone. the thing is i have two analog and digital gateways and they are all up and calls are going outside fine , what In case this is a phone replacement be apprised auto-registration is disabled to make sure we have done the ephone and ephone-dn configuration as per The Home Depot standard. 190. Connect a PC on the PC port of phone (if span to PC port is enabled) and run wireshark to collect capture. 0. Error: DeviceUnregistered Problem. I've tried in the CUCM Administration page under Device - Phone, but it doesn't allow for that search criteria. Note that CUCM 11. FXOs are showing registered in CUCM but not E1, it shows Unregistered. Is there any query that will show phones that are in Unknown status? also, is there a time interval or storage limit for Steps to configure Jabber on CUCM . Thanks in advance. However, when we look at the phones using CUCM, the phones show registered. com. I dont know if your set up keeps the auto-reg number or do you change the DNs once registered. Then refer to this list, which is scraped from CUCM Serviceability > Alarm > Definition > CallManager Alarm Catalog > Phone > Find > LastOutOfServiceInformation. x: 1. A phone that has never been registered to Cisco CallManager would be in Unknown status. The Cisco IP Phone is not receiving the DHCP server address. According to Find answers to UC_CALLMANAGER-3-EndPointUnregistered from the expert community at Experts Exchange. com Priority Status Host You can generate a Phone Report for the Cisco Unified IP Phone 7960 and choose these query details: Device Name, Directory Number, Forward Busy Destination, Forward No Answer Destination, and Label. Step 2 Goto Device-> Phone and Add a new phone device with Cisco Dual Mode for Android as the Phone Type. sgn. We have 1200 active phones, so it would take forever to copy and past each page (25) into excel. Our service are in the process of gradually moving to IP telephony. This is true in the following instances: The phone is unregistered, which implies the phone was registered earlier we are running CUCM 7. The phone downloads custom ringtones (if any) from TFTP The problem is solved by the Call Forwarding Unregistered (CFUR) feature of CUCM. Is there a way to donwload the information of RTMT: Callmanager---> device---> Device Search---> Open Device Search ---> Phone. Look for denies/drops on the fortigate from the phones. I have added and applied the firmware and related files to CUCM cluster and the system does recognize 8831. Older posts dont reav CUCM: 8. if not then there is issue with network. Step 3 Enter settings for Device-Specific Information. Regards Ronak Patel Rate all helpful post by clicking stars below the answer. Both servers have also Try to ping this IP phone from CUCM server and check if it is reachable. I think the default keepalive interval is 3600 seconds - 1 hour so it is likely that the keepalive is sent just as the firewall closes the phones session. Please suggest if there is any command to check registration status with CUCM on VG 350 ga Solved: hello, i have a SIP 7975 IP phone (sip75. The phone downloads the appropriate localization files from TFTP. If you never go back and free up those numbers, that pool can run dry and any new phone will not register. The 'lastactive' and 'lastseen' fields which are new in 12. (I am quite new to this The phone is sending the REGISTER message with "Expires: 180", the CUCM authenticates the phone, but in it's negotiation it return to him a new "Expires" header with a value of 120 seconds. There are also other scenarios when the phone connects over MRA where this problem can occur If the The IP phone is provided with that SIP URI and password, as well as the IP address of the SIP server. 5 environment and moved a phone over to a new device pool that is pointing to the subscriber. Enter the Device Name. ReasonForOutOfService=205 -- DeviceUnregNoCleanupTime - The device was unregistered in the previous session because the system did not allow sufficient time for cleanup. Reset/restart phone will cause it to fully register. Navigate to the security settings on your phone (the location can Ok, I have CUCM In BE6000M Device and i try solve my issue as following: removed the phone from CUCM and create it again ,disable the DHCP in the phone and enable it again but still unregistered. In normal operating circumstances, the SIP Phone registers with 10. I am having an issue with our CUCM where we had phones at a remote site with trusted subnets in our DHCP pool. 10, , 0, 0, 00137FDD3433, reg. I have attached the Gateway configuration and screenshot CUCM. Find and List Conference Bri Solved: Hello, Curious, what does doing a 'Reset' via CUCM actually do? This article will demonstrate the process of troubleshooting IP phone registrations on CUCM using the Real-Time Monitoring Tool (RTMT) application. Not booting up/nothing in the display: Verify the switch port PoE configuration and compare it with a working port. Start logging / capturing ALL the output on your SSH terminal Step 3. e. This affected nearly 200 phones in five locations, with seemingly no pattern to explain their behavior. IT still connected wireless network but get unregistered state. Navigate to CUCM Administration page > Device > Phones. Hello Cisco Support Community, Im performing my CIPT1 Lab configuring a MGCP GW (C2811 - c2800nm-adventerprisek9-mz. 11900-12 with DevPack v9. Alex CallManager service is not available to process request; verify that the CallManager service is active. Once the phone is UP and registered to SRST router Hi over there. I have configured Auto Registration and ONLY 1 phone got registered. 5000-3 cluster unregister with a reason code of 16, I looked it up and it means DuplicateRegistration. Like One one my user wants the report that what all are the phones(Hard Phone and SoftPhone Hi, all, I am new to Cisco VoIP, I am trying to set up a SRST router in remote office. Who have an idea? Michael I would guess at this being a timeout and the firewall blocking the phone keepalive to CME. Voice VLAN is defined on CP8851. But, a phone that was registered to the Cisco CallManager at some point of time can be in Unregistered or Unknown status depending on a service parameter in the “RIS Data collector” service. The one reason code I can't seem to define is reason code 28? Has anyone ran into this Hi, I have 5 Cisco Wireless IP PHONE 8821 with sip8821. bin) in my CUCM (8. A phone will be unregistered if the device was configured once but never seen on the network. Share Sort by: Best. X seems to be updated by CUCM only if the device was in a registered state when the CUCM Database maintenance timer is Solved: I have a Cisco CP-8831 conference phone and CUCM 9. Step 2. It also gives you the userid of a user logged into the phone. the cucm doesn't know the status of the ip phone (Registered,unregistered etc) so call forward option doesn't work anymore. 14900-11. ReasonForOutOfService=201 — OsInStandbyMode – The device was unregistered because the OS was put in standby mode Solution 2. I was already on a recent DevPack but this Basically, I want a report that shows me exactly what I would see if I went to Device > Phone > Find and searched with no criteria. Feb 3, 2010 115 0 0 US. When doing a show logging on both gateways I have phones registering and unregistering with the gateway. Under regstatus,, you will see unr (for unregistered) on this Hi everybody, I'm working on CUCM 9, I need to check registration log for a CIPC remotely for an investigation that I'm conducting. checked access to port 2000 from our end . 9-3-1sr2-1s) that i moved from one CUCM deployment to another. I know this has been closed for a while but another way to report on unregistered phones (and also registered ones) is by using RTMT. 194. I'm on version v8. When the phone sends the initial register to primary CUCM, it sets the Expires timer to 3600 seconds (default set in SIP profile applied on the phone). I try to registered the Wireless IP Phone into the CUCM but it failed. However they only go up to reason code 20. CUCM can store a serial number in the Device Information at the registered IP Phone. there is MPLS link between the locations. 10-3-1SR3-4 Download Status: Failed Requested Load ID: sip8831. Thank you. From app logs: ccm: 403998: Nov 05 05:01:06. View solution in original post. Please find attached HTM files of CUCM config, any much would be greatly appreciat The Cisco CallManager server sends the phone additional configuration elements during the final phases of. we check thought ICMP to phone responding. This will get a list of all devices, name, model, FW version, registered or unregistered devices. Hello all, I have a ip phone sip third party gigaset c530 ip. Thanks, Rob Customer has seen increasing number of 8851 phones running firmware sip88xx. [-1] activeLine:0 UNREGISTERED mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 IP:192. 20000-2 When the DP is pointed to a CM group that has PUB-SUB01-SUB02 in the list, the phones register to the publisher and you see them in the admi The phone just getting unregistered after reboot or some time. 29 on tcp and udp port 5060] Call manager Hostname : CUCM-PRI. 1, several of the devices show as unregistered. Though that doesn't really help you with the remove if you have 100's of devices spread throughout a cluster. However if I do a Show CCM-Manager, the router says it is register with CUCM but on CUCM it says the status is unregistered. De Hi, I am unable to get created CSF device to register with CUCM? showing unknown unknown I am able to log into Jabber, but not able to use CTI feature. 26169-1. primarily IP subnet range 2. This frequently happens after a call and sometimes during a call. Skirk The Cisco Document Team has posted an article. HE-01-019 and CUCM with 9. FYI I am using CUCM 9. 50. 168. 5 but we are not getting it registered with cucm. I have also downloaded and put in my tftp server the sip upgrade . I am facing challenge with CUCM 11 pub and Sub as Subscriber is not showing registered under media resource >>conference bridge, although DB replica seems working as any change on Pub is reflecting on Sub also. I tried to reboot Sub as well but still same issue. 22 What bugs me is that not all the phones are gettings unregistered, only a few and alwasy the same. As far as I know I have Presence, LDAP and CUCM setup correctly. Any ot Dear fellow UC colleagues, I need to export to a file, CSV or any, a snapshot of endpoints of a certain type (phones,analog ports, but excluding: softphones) registered to any UCM node in my cluster, but based on: 1. Some of the sites have the requirement to be able to use there current analogue phones. Neither of the 3 register (registered: unknown) in call manager, but I can change line numbers and display settings in CUCM, This document describes information that can used in order to troubleshoot your configuration. I can register this sip third party on cucm publisher, without problem , but when i register it on both cucm publisher and subscriber, the phone can't register. Solved: Active Load ID: sip8831. Is this normal ? Is this controlled by a system parameter ? Is there a reason it takes this long, i. Create Account Log in. Unregistered (with IP-address value assiosiated in adjacent field on the right) 2. 04-05-2011 09:13 AM. Once you’ve deleted the security settings, the phone should restart. I have deleted the DN completely and configure it from scratch in CUCM 11. Is there any way where I could extract the complete report. This is an example of a registered phone. 2, phones a sccp phones 796x, over the weekend, there was a power issue, and caused 3 floors phones lost registration/connection to CUCM, we Hi All, Need to know how to pull the traces for phone reset or phone unregistered logs from RTMT, to know what is the issue the IP phone is resetting or not registering. I am running CUCM 8. 14098-1. Ive tried to find any relavent info but have come up empty. 11-5-1-18 go into "partial registered" state. I'm trying to track the number of registered phones vs. Our Client has several 6945 phones that will not register to the CUCM version 10. ! sccp local GigabitEthernet0/1 sccp ccm 192. Here's a simple solution, to delete phones using Real Time Monitoring Tool (RTMT). they where on 12. configured phones - so far my first hurdle is trying to get the number of registered phones from the system. 14044-2 installed on vmware; 9951 phones use firmware: sip9951. CUCM 8. XXX Inactive Load Failure The SIP phone registers to the CUCM and sends keep-alive every 120 seconds as per the settings in CUCM. Even though the phones work well, it says the Trying to get all unregistered, not connected, never registered phones from CUCM into CSV format. Or anybody could suggest me how to get report for all unregistered status phone. 5 and I have a CP-8841 phone that is being re-assigned to a user. The phone then begins the registration process by sending a registration request to the SIP server. Problem appears to be resolved in sip88xx. CUCM GUI shows all phones that should be registered to one of our subs as unregistered or a status of none, but the phones are actually working as they should be. I am trying to pull report for unregistered phone list. WHat could the issue and how can fix it? As i seen There are around 40, 7821 ip phones at branch location which are registered to central CUCM cluster at HQ. x but did not work. Can you provide the path/location to provide a list of all phones in my CUCM that are unregistered? I have found Cisco Unified Reporting but everything in You can use the Cisco Unified Communications Manager Real-Time Monitoring Tool (RTMT), you can view information about phones that display in the RTMT device monitoring pane. Hi everyone, I have CUCM version 12. The first one happened when I tried to use the Configuration Server method in the GW, Are the individual phone registration status stored anywhere in the CUCM DB that can be queried via SQL? If so, can someone share which table and value? I know there are multiple alternate ways of getting this information, but I am working on some custom SQL queries for CUCM that I would like to add device registration status to. ideally, also another export but based on roaming d Is the phone getting IP address? Is the VLAN properly set? To which TFTP server is the phone connecting? Does that node have the TFTP service running? What is the status of the phone on the CUCM? None or Unregistered? Does the CUCM see the IP address of the phone? To perform a firmware upgrade you will need to get the phone registered in first I recently deployed CUCM 11. Could this be the issue? Hi All I am wondering if i can check when the phone is registered to CUCM. Therefore, the phone should know that his new SIP registration expiration time should be a maximum of 120 seconds. There may be a way to do a SQL search via the command line, but I don't know how to do that myself. You will have to bounce the Call Manager service to fix this cosmetic issue. Phone will note register to CUCM even after the reset. The exchange looks something like this: The phone sends the registration request to the IP address of the SIP server. The remaining phones will still not register till you rest the AUTO-REG. This article assumes that you have the proper version of RTMT installed on your computer, and you have the appropriate credentials for the CUCM server Step 1 Open the application, on your desktop you should have an icon similar to There are times with MGCP everything works fine, it show register on GW but unknown on CUCM. 1 that has 2 gateways. Launch RTMT. Click Synchronize with CUCM tab. I have 3000+ registered devices and counting along with a handful Subscribers distributed across multiple sites. I did not find a bug about partial r RTMT will give you a date/time stamp of a phone registration status since you probably don't want to delete ALL unregistered phones. 6. I'm trying to pinpoint why both phones lost communication with CUCM. Can you, guys, show how to check the registration log of a cisco IP phone? Thanks in advance We are working on homologate the 12 version of CUCM, but now we can only install 11. Unknown (with Unknown value in the same adjacent field). Hello, Please, advice the difference between 2 (two) phone status in CUCM 6. ip phones are registering and unregistering intermittently. Any ideas why? xxxx#sh ccm-manager MGCP Domain Name: xxx. See the screenshot I've attached. Then go This document describes how to begin troubleshooting an IP phone that goes unregistered or does not register with CUCM. The Device Name: Must be uppercase Hello. The phone Registers with the primary CUCM server listed in its configuration file. • CUCM Secondary Subscriber: 10. com Your input helps! If you find Hi, I have a client who is using Cisco Unified Communications Manager version 6 with Publisher and Subscriber. I have a cisco IP Phone which gets unregistered frequently and sometimes do not get IPv4 add on DHCP also i tried to give static IPv4 add but always it gets registered for some time but gets unregistered again. 21900-5 Call Manager page shows PRI as unregistered, however on gateway ISDN status is Multiple Frame Established ISDN Serial0/0/1:23 interface dsl 1, interface ISDN Switchtype = primary-qsig Good morning, Seeing an odd issue - from what I understand from one of my colleagues this is just a cosmetic bug in this release. The phone downloads the softkey configurations from TFTP. If you know ICMP isn't being blocked on the path and you can't hit it, the first step should be to investigate network or DNS resolution issues. 6(2), when I see the state of a phone as unknown that used to be registered to the CUCM but has been disconnected, how long from the time of disconnect until the phone shows as unknown? Is there a timer or is it a reboot of a Hello everyone, We bought 35 new 7821 - they are not getting registered. This happens a couple times a day. All of the service in the network, and others, can cause one or many phones to be unregistered from Call Manager. I am trying to set-up a CIsco ATA 191 but not sure where I am going wrong. jones. 11-0-2SR2-1, Boot Load id sb28821. I am running CUCM v9. I know I can search by device type and search for 7942 or 8851etc and it will show me all of those models that are registered, but I'm looking for a way to show, or a report that shows every model of phone that is currently registered. 90 [Natted with 117. If it does, remove it (**# to unlock is there anyway to generate the unregistered phone details from cucm? If we have, please share the steps. If it was shorter, it would be nice. The phones have been working fine, and registered for months now, but here recently, nothing has changed on either end, and the phones continue to say unregistered now. Rest other phones are not registering. 5 using mgcp. Step 1. We use jabber on the desk top in place of soft phone. Suddenly one day all the phones were unregistered and is showing "Registering". If everything is working fine and its only showing unknown on CUCM for you. Verify the TFTP service on CUCM. I’m running CUCM 10. Currently we have a CUCM BE6000 9. 16. 5(1)SU9 • SIP IP Phone 8811€sip88xx. Interestingly, in-process calls were not dropped; the phones would only de-register when idle, Hi, we have one 9971 SIP Phone that is Partial Registered on CUCM 8. log or Debug Display on a phone's web server to look for entries after a disconnect occurred. Anyone using CUCM v12? Can someone check when you do find device phone filtered unregistered phones only. 41. Hit search with no criteria. This "show risdb query phone" command shows unregistered, registered, and rejected devices. It does give you phones that are unregistered with the particulate cucm node you ran the query on. i have to add VLAN manually in the phones for them to take voice vlan and get rid of ac Remember also that when you remove an IP Phone from the CUCM, the Directory Number will remain in the CUCM DB and you can find it as unassigned number in the route plan report. a. I tried changing the DN of one of our 7841 IP phone but after saving then applying config the phone became unregistered. Verify that the phone has registered. 11-7-1-17 firmware. I add the phone and the phone is receiving all needed TFTP, CTL information. 12901-3 software version. Especially due to a timeout etc. Hello All, We have Cisco VG 350 we have configured with SCCP protocol with CUCM 11. 51 52243 You can generate a Phone Report for the Cisco Unified IP Phone 7960 and choose these query details: Device Name, Directory Number, Forward Busy Destination, Forward No Answer Destination, and Label. whenever i restart the switch or the phones does the same " successfully registering" few mins it gets back to Status Get a parallel set of captures from the IP phone and CUCM to which it is registered ( from the point of 31 Phone Lock (lock from CUCM) 32 TCPclosedPowerSavePlus - The device closed the TCP connection in order to enter Power Save Plus mode 200 ClientApplicationClosed - The device was unregistered because the client application was closed 201 OsInStandbyMode - The device was unregistered because the OS was put in standby CUCM 8. CUCM Inside local IP : 172. But this is getting one serial number for one device. One issue we are having is frequently after calls the phone goes to the blue screen where it says "Phone is Registering". Hello, I am trying to register E1 and 8 FXO with CUCM 10. The phone registered fine with the Hi, How can I get a report for all Unknown and unregistered phones from CUCM version 8? All I ended up doing was go to Device-Phones. 14-2-1-0001-14 The information in this document was created from the devices in a specific lab environment. *** Please rate helpful post; Mark "Accept as a Solution" if applicable Thanks, Haris Hi. Cisco IP Phone uses application level keep-alive mechanism in addition to the the Network level TCP keep alive mechanism. But, a phone that was registered to the Cisco CallManager at some point of time can be in Unregistered or Unknown status Solved: Is there an easy way to export of list of phones that have never been registered to CUCM? Running short on licenses and need to remove devices that have never been online. Please help me with the steps to pull from RTMT in trace file section rather than syslog viewer [Not application logs ] :) Than Cisco IP phones unregistered with CUCM V7 Go to solution. Phones were in CUCM before and were put in closet couple months back, but the configuration was still in CUCM, meani A number of issues can cause either a CTS codec or phone to be Unregistered or Rejected in CUCM. Want more tips on CUCM please During the phone bootup sequence, the IP phone requests and receives network configuration information and the configuration file, including the IP address of the Cisco Unified CME router, from the TFTP server. 1 for CP8851 phones. Do you know w registration (unregistered the device), when the keep Alive arrives, CUCM re-registers the device but only the primary line since that is all that is in the register message. Sometimes I can also see the phone in "Network Unavailable" state. There are phones registered but the TimeStamp" field showed a timestamp that was 2-14 days old. 61 • Third-Party SIP Phone (IP Trade T4): 10. I have a small percentage of desk phones not registering properly after an outage. Verify if it registers. Note: We have not yet connected and configured analog FXS ports in it. Factory reset the phone. 5 added some more reason codes but the alarm catalogue hasn't been I am running into an issue where our first Cisco 8811 to be added to CUCM is not registering properly. XXX. Some of my 7961 phones show Real-time Device Status with the registration details. I configured MGCP and pointed MGCP call-agent to HQ CCM. Procedure Log in to RTMT (Click the document for installation assistance) Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 10. Given the remoteness of some of our locations w Hello guys. Hello, I'm running CUCM 11. In this article, I’ll help you identify and troubleshoot the potential issues A phone that has never been registered to Cisco CallManager would be in Unknown status. Solved: Some routing work has been done last night and connectivity has been restored however the VG in snot registered with the CUCM anymore. 0 Helpful Reply. The 1st 29 will get Auto-reg assigned. MAC of the phone Timestamp when it unregistered Model / firmware CM Traces from the The phone Establish connection with the primary CUCM and the TFTP server end to end. 11-5-1SR1-1 and in sip88xx. Both publisher and subscriber servers were accessible too. 0(1) Navigate to Voice/Video > Device > Device Search > Open Device Hello Cisco Support Community, Im performing my CIPT1 Lab configuring a MGCP GW (C2811 - c2800nm-adventerprisek9-mz. You go to CUCM and move the phone to new DNs say 2XXX range. Change Are you regularly seeing a phone rejected in Cisco Unified Communications Manager (CUCM)? I know how much of a pain this can be. All other phones 9971 / 7971 are Registered with CCM. Voice VLAN is configured on port. RTMT shows the correct number of phones registered to the sub in question, plus the phones GUI page shows they are registered to the correct sub, even though they show as unregistered Unknown means actually the phone is either not connected or not in the network to reach the CUCM Unregistered - If the phone registers once and rebooting for any reason or disconnected recently it will be in this state Rejected - There is some issue with phone registration - you need to check the logs to find the reason code to identify the Hi, We are using cucm 8. On each device line directory number (DN), CFUR is a call forwarding option that is engaged when a device is not registered. 808 UTC : %CCM_CALLMANAGER-CALLMANAGER-3-DeviceUnregistered: Device unregistered. 1 installed. Open comment sort options Solved: Hi all I would like to know where I can see a trace log if a surten IP phone connects to the CUCM. We bought 5 new 7841 phones from Cisco and someone from Cisco did the License part for me. All the phones are registered to the subscriber. 3. When I Solved: I am seeing some phone in my CUCM 5. 1. Sounds like it should be simple, but I can't figure it out. What could be the issue? Core Issue These are several of the issues that might cause a Cisco IP Phone not to register: Auto-registration is disabled on Cisco CallManager. 5 preparing for an upgrade to 11. Does it show how long device has been unregistered? Locked post. Our set up is very simple im&p with cucm, no Ad integration. RTMT may be able to help you out. 60. New comments cannot be posted. The phone intermittently freezes and upon checking in CUCM, it becomes unregistered. Yes the method you have written is the correct method for factory reset. Different Type of Issues with SCCP Phones. Check the DHCP Pool (Scope) for option 150 which will need to have the CUCM IP address. Time is not the same all-time for ex one time it gets 1 day after, another time it gets 10 days later and sometimes it gets 1 hour. CUCM version 8. 22900-9), but I had some issues with the registration of the GW. 124-22. Check the Viewing Phone Information, this section describes how to view phone information. This morning when I came back and see the status on CUCM it says it is not registered. Basically I would like a spreadsheet that would contain all the information that shows when querying phones under CUCM Adminstration -> Device. This document describes how to begin troubleshooting an IP phone that goes unregistered or does not register with CUCM. Check if the phone has a ITL file (Settings>Security Configuration>Trust List>CTL) from a previous registration. When this fails the SIP Phone registers with 10. After the time specified in this parameter expires, Cisco CallManager removes the expired entries during the next RIS database cleanup time (specified in the RIS Cleanup Time of the Day The information in this document is based on CUCM 11. I have transferred the phone load via TFTP to CUCM along with the device pack (Pub and Sub). i tried to delete the phone's configuration on cucm and resetting the phone through the settings and also tried the hard reset CUCM v12 Find Unregistered phones. Also, when I ping the CCM from the switch where is it connected after 5 replys i got one timeout. The cluster is 1PUB/3SUBs with a CUCM Group set to auto-register. 1) to 12. 10-3-1SR2-2 Download Server: XXX. Disconnect phone power enable capture and then connect back the power. it keeps rejected. Or do you have auto reg on in CUCM. Please remember to rate helpful responses and identify helpful or correct answers Hi. But it happens on a I have been getting alerts in SolarWinds when the registered phones drop below 5% of the total. I have a 2951 router which i was able to register with CUCM using MGCP yesterday without any issue. 1. hit the ip address for the registered IP phone to open the Information for the device, like MAC, Serial, DN, and other information. If the phone is unregistered and then the Unified Communications cluster is rebooted, the phone moves to the None or Unknown state if the record status has timed out or the phone was reset (it can be from Cisco Unified CM Administration interface or BAT). Basic Configuration. ReasonForOutOfService=200 — ClientApplicationClosed – The device was unregistered because the client application was closed. 2. 1) We can find out when the phone was unregistered via the Call Manager Logs and then based on the parameter "RIS Unused Cisco CallManager Device Store Period" if it is more than 3 days [ Default value is 3 days] phone status will turn to None state. The router is a 2801, it has 4 FXO ports on it. cop. Between our clusters we have about 6000 phones defined and configured, but several hundred of them are showing up as unregistered with no IP address. 231. the registration process. 3. 2. Check the Cisco Unified Serviceability Control Center section in Cisco Unified CM Administration (Tools > Control Center - Feature Services) 2: Device has unregistered with Cisco Unified Communications Manager: 3 Hello! I am trying to test the 8811 and 8841 model phones in my Call Manager environment but the phones will not register. It doesn't shown the owner user id. 192. You could also use AXL SOAP calls to query, filter, and delete these devices. transcoder configured as Cisco IOS Enhanced Media Termination Point in cucm (pvdm3). Try to ping the CUCM from the codec using "utils network ping". Looking at the phone using RTMT 8. 99. 12-5 You plug in the phones say 40 of them. Upgraded the firmware to 12. I have provisioned the device, added the extensions and it display's "Phone is Registering". These phones are supported. There is no Licensing issue but when I am trying to add a Cisco 7841 I can see phone displays "Registration in progress" and in CUCM it shows Registration Rejected. Solved: I replaced some IP phones from 7941 to 8841 but 1 phone does not register. Phone Security Profile in Place [Third-party SIP Device Basic Security Profile with Digest Authentication Checked] Hi, Am getting a situation where all phones turn to unregistered after few mins from successfully registering. 23900-10. 8. JB Hi There, Looking for some advice/help. Delete the CTI ports on CUCM and sync CUAC with CUCM. Few thing we tried. Hello, I've got a UCM 7. T4. 50 identifier 1 priority 1 version 7. CUCM sends an ACK by modifying the timer to 120 seconds as per the value set in Service I have been adding Cisco phones to my network without any problem. HTH. The Cisco IP Phone is not receiving the IP address, subnet mask or default router address. You could use RTMT to do a Device Search for phones in unregistered status, but that list is view only and not exportable. Running CUCM 10. (CUCM Serviceability --> Alarm --> Examine jabber. Login to CUCM's CLI Step 2. There were some anomalies in data reported in TimeStamp" field. Keep-Alive mechanism for Skinny Call Control Protocol (SCCP) and Session Initiation Protoc CUCM GUI shows all phones that should be registered to one of our subs as unregistered or a status of none, but the phones are actually working as they should be. All of our devices are set to register to the same "main" subscriber, but I notice different devices trying to register with other servers in the cluster. It is possible that this phone has registered with this server sometimes in the past but it not registered as at the time you ran the command. 33. sgn file. Have you added this phone in CUCM. Only RTMT does that. I have installed the device pack cmterm-devicepack8. Just a basic inventory report phone type, extension, description, and call search space, etc. Then I just unplug and plug back the IP Phone and becomes working again. this is an amazing subject to discuss. Solution . Looking at rtmt -> cm -> device search -> phone -> unregistered phones I see that the status reason is DirectoryNumberMismatch. jack. But the other 7961 phones don't show Real-time Device Status at all. You can only view the event for the phone went into unregistered state after pulling the event viewer app logs if cucm didn't purge the logs and if you can find the phone MAC in logs and you can figure out the time for Hi, I have configured 4 Cisco Phones, with the Call Forward Unregistered Internal and Call Forward Unregistered External feauture, as follows: PhoneA - Directory Number 8000 ; CFU: 8001 (Status in the CUCM is unregistered) PhoneB - Directory Number 8001 ; CFU: 8002 (Status in the C Traffic coming from mobile : 223. Hi All, I have added an IP phone manually to the CUCM, but the phone is not registering, when connected to the network, the phone displays cisco logo and then shows " MAC " address and a message " Upgrading " on the RTMT shows only registered, rejected and unregistered phones, the All Phone Detail Report under Bulk Administration Tools does not show phone registration status. Know of something that needs documenting? Share a new document request to doc-ic-feedback@cisco. I would like to configure it on both , because i need redundancy , if publi Cisco CallManager: 2: Cisco Phones: 3: Cisco Lines: 4: Cisco H323: 5: Cisco MGCP Gateway: 6: Cisco MOH Device: 7: Cisco Analog Access: 8: Cisco MGCP FXS Device: 9: When the device powers off, it remains unregistered from Unified CM until the Phone On Time defined in the Product Specific Configuration for this device. xxx. transcoder and MTP not registering in CUCM. x Done Factory reset Hello - what logs can be pulled on CUCM/RTMT to see why phones from 2 gateways unregistered. CUCM 11. 60 • CUCM Tertiary Subscriber: 10. So a few questions. (Note: devices that have never registered before will not show up on this list) Step 1. Jan 9, 2013 #1 GuardguyMO Technical User. Tried copy/paste from Devices> Phone but clusters are in Europe and too slow and times out. For example, this report shows you the IP phones that have been added to or deleted from your network, or changes in IP phone status. What does that mean though? That I have 2 phones trying to register the same MAC address?? I have a new Cisco 8851 phone that wont register. Your best option is show risdb query phone. Step 1 Login in to Cisco Unified Communications Manager Administration. 0 firmware i upgraded them from CUCM (10.